Frequenly Asked Questions - EVOlinestore 798x279

Through our web store:
Via e-mail: (use this option for customs / specials)
Use our Design Tool to receive a quotation for your self designed EVOline.
The shipping cost within the Netherlands is € 5,95.* Over € 125,00* the shipping is free within the Netherlands.
Within EU shipping is € 15,00*
Worldwide € 25,00* (total weight < 3KG**)

* For Bridge & Cordtrack Ducts there are additional costs
** Weight above 3 KG will be calculated separately
*** For specific countries there can be a surcharge or deviation

Yes, of course! We will keep you informed via email from ordering until shipping. Every time your order status changes you will be informed.

You can get full details on every status by logging into your account. You also can download invoices and view order history.

For shipping warehousing uses several carriers, depending on your shipping address. In case you are not at home to receive the package, you will be informed to contact the carrier. You can contact them to make an appointment for renewed delivery.

If you fail to contact the shipping company, your package will finally be returned to warehousing. In case your order needs to be reshipped, there will be a surcharge.

EVOlineStore products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. EVOlineStore’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at EVOlineStore’s sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault.

Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. EVOlineStore assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall EVOlineStore be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.
Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.

You can contact our customer service to receive an RMA# for returning the product. Without any RMA# returns are not accepted.

An order can be canceled within 24 hours after ordering, if an order is not already shipped . When we receive your cancellation notice, order processing will be stopped and finance will initiate a full refund.

This however does not apply to customs/specials, since they are especially produced at your request. Therefore cancellation with a full refund is only possible within 24 hours after ordering. When cancellation is done when processing has already started, a cancellation fee of € 35,00 is deducted by finance when issuing the refund.

In case you need to return a product, you will need RMA approval. You can contact our customer service to receive an RMA# for returning the product. Without any RMA# returns are not accepted.

Returns are only possible for unused products in undamaged packaging. An RMA request should be made within 8 days after receiving the shipment.

Returns do not apply to customs/specials since they are especially produced at your request and therefore cannot be returned.

This also applies to all replacement parts and modules. Since there are hundreds of parts and modules available for the EVOline product range, we do not stock them. They are also especially ordered at the factory and therefore cannot be returned.

So when ordering replacement parts or modules, be careful to pick the correct type or version. Not all parts and modules fit into all consoles. This also applies to exchangeable modules. For example, exchangeable modules for the EVOline Fliptop Push range will not fit into the EVOline Port Push range. When in any doubt, please contact us before buying to prevent disappointment. We are happy to help you and think with you to get you the parts or modules you require.

Please be aware that the customer is responsible for returning a product, including return shipping cost.

Yes, you can. We always receive a TrackTrace code from the carrier. Often we receive these code late in the evening or during the night.

There is often some time between pre-registration of the TrackTrace code and the pick-up by the carrier. In case you feel the shipment takes longer then expected, you can contact us for the TrackTrace code. Normally we initiate a TrackTrace request as soon as you inform us.

If you have your own business and have a registered VAT number, you can supply your VAT number(within EU) and we can ship to you without VAT. An invoice without VAT is created which you can download from your account.

This only applies if we receive your VAT number while ordering. Once the order is created with VAT we cannot change that afterwards, since payment of your VAT amount is possibly already done to the tax office.

In case you forget to supply your VAT number while ordering, you have to consult the tax office in your own country to resolve this issue.

Orders from Non-EU clients are always without VAT for private and business clients.

EVOlineStore has the largest stock worldwide, but all our stock is VDE (Schuko-German) based. We do supply all other world standards of power sockets and plugs, but we handle these as custom/special.

Since combinations with different world standards, data and multimedia modules are almost endless, we offer specific quotations for these customs/specials. Take a look at our modules page and send us an email requesting a quotation for your specific requirements.

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