Customer service is our priority
Below you find many answers and information
Feel free to contact us via email if you have other questions or requirements
Our service, any moment, anywhere
EVOlineStore, THE dedicated online channel for the EVOline brand
We offer personalized solutions for cables and plugins worldwide. Do you need pop-up power sockets for your office. Or modern multimedia module connections for your European university? Do you want to improve your Australian living room by hiding those ugly cables? Then you have come to the right place at the EVOlineStore. Customer Service is our priority.
EVOlineStore offers a wide range of visible and invisible options for your cable management. EVOline modules are flexible, so we can design them according to your personal preferences and wishes. For example, combine power sockets with USB chargers for more interactive office meetings. Ugly cables that attract dust and may trip people? These are a thing of the past with our EVOline Dock and EVOline R-Dock range.
While based in the Netherlands, we offer customized solutions internationally. We have the largest stock worldwide, therefore enabling us to deliver our products in countries all over the world. International adapters are not needed, as we provide power sockets suitable for whichever country the client is from. EVOlineStore works very closely with the manufacturers, directly at the factory. Because of this, we can develop and ship our products to our clients within several days after the order has been placed.
Contact information: EVOlineStore is based in the Netherlands
We have the largest EVOline product stock worldwide, therefore enabling us to deliver these products in countries all over the world. EVOlineStore works very closely with the manufacturers, directly at the factory. Because of this, we can often develop and ship products to our clients within several days after the order has been placed.
If you have any questions
Please use email as the primary contact. Many questions contain technical details, these are much easier to answer via email. In our experience, lots of details get lost via telephone contacts.
We are equipped to respond very quickly to your questions. Too many questions by telephone result in delaying our response system. You will find that your questions get answered quick and efficient. Best of all, there is no charge for this service! We strive to respond within 1 business day
Click for our contact form
Office address details
5361 PH GRAVE NL
Our warehouse is not at our office location
Please be aware that our office does not include a shopping location. Our warehouse is at a different location in the Netherlands. In case you need to pick-up your order at our warehouse, please contact us before. Warehousing is specialized in worldwide shipping, not in pick-ups by customers.
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We are delighted to help you with any question
Why is EVOlineStore appealing to business customers? Need a business account?
By responding more to the needs of companies and institutions EVOlineStore has made some strategic decisions:
- We like to know our business partners
- We think together with you to achieve the best possible solution for your requirements
- We take work off your hands
For most businesses, personal contact, openness in business, and speed of delivery are key factors.
EVOlineStore has proven that these facts can coexist with good pricing
We offer the following advantages:
- When ordered before 17.00 hours local time, delivery tomorrow (if in stock, within the Netherlands)
- Add your own reference to any order
- Online access to orders and invoices
- Additional discount for larger amounts
- Special (project) conditions and personal support
- We work with you on all kind of custom- and specials configurations
- Shipping via drop-shipment straight to your projects
To enjoy these benefits
Send us an email with your complete business details including your Chamber of Commerce number. Our account manager will contact you. If you supply your VAT number (within EU) we can ship to you without VAT. Non-EU is always without VAT.
The shipping cost within the Netherlands is € 6,25* For orders over € 125,00* the shipping is free within the Netherlands.
Within EU shipping is € 15,00*
Worldwide € 25,00* (total weight < 3KG**)
* For Bridge & Cordtrack Ducts there are additional costs
** Weight above 3 KG and larger amounts will be calculated separately
*** For specific countries or regions there can be a surcharge or deviation
For shipping warehousing uses several (international) carriers like FedEx and TNT, depending on your shipping address. In case you are not at home to receive the package, you will be informed to contact the carrier. You can contact them to make an appointment for renewed delivery.
If you fail to contact the shipping company, your package will finally be returned to warehousing. In case your order needs to be reshipped, there will be a surcharge.
EVOline products and accessories supplied by EVOlineStore are guaranteed against manufacturing defects one (1) year, from the original date of purchase. EVOlineStore’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at EVOlineStore’s sole discretion. Except for such repair or replacement, the sale, processing, or another handling of this product is without warranty, condition, or other liability even though the defect or loss is caused by negligence or other faults.
Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. EVOlineStore assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of EVOline products. In no event shall EVOlineStore be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.
Returns or replacements of parts and/or products may be subject to shipping, handling, replacement, and/or restocking fees.
Please contact our customer service to receive an RMA# for returning the product. Without a Return Merchandise Authorization (RMA#), returns are not accepted.
An order can be canceled within 24 hours after ordering if an order is not already shipped. When we receive your cancellation notice, order processing will be stopped and finance will initiate a full refund.
This, however, does not apply to custom/special orders, since they are specially produced and ordered at your request. Therefore cancellation with a full refund is only possible within 24 hours after ordering. When cancellation is done if processing has already started, a cancellation fee of € 35,00 is deducted by finance when issuing the refund.
Changing orders can only be done via email. Changes will be confirmed via email. Once an order has reached the status of "Ordered at factory" or "Into Production" orders cannot be canceled or changed anymore.
In case you need to return a product, you will need Return Merchandise Authorization (RMA) approval. You can contact our customer service to receive an RMA# for returning the product. Without any RMA# returns are not accepted.
Returns are only possible for unused products in undamaged packaging. An RMA request should be made within 8 days after receiving the shipment. Any RMA returns need to arrive within 2 weeks after the RMA# was supplied. RMA's that arrive later will not be accepted anymore.
A RMA# will be emailed along with detailed shipping instructions. As listed above, all returned items must be in brand new condition with all the accessories and original packaging. Returns that do not meet these conditions, may be subject to a minimum 25% restocking fee or possible refusal of the return. Returns must be shipped in a double box to avoid damage, with the RMA# on the outside of the box. Shipments found damaged or modified may result in deductions or a refusal of the return. The customer is responsible for all shipping expenses for returns. Insuring your shipment is recommended, and using a common carrier such as UPS or FedEx/TNT is advised.
Returns do not apply to custom and special orders since they are specially produced at your request and therefore cannot be returned. This also applies to all replacement parts and modules. Since there are hundreds of parts and modules available for the EVOline product range, we do not stock them. They are also specially ordered at the factory and therefore cannot be returned.
So when ordering replacement parts or modules, be careful to pick the correct type or version. Not all parts and modules fit into all systems. This also applies to exchangeable modules. For example, exchangeable modules for the EVOline Fliptop Push range will not fit into the EVOline Port Push range. When in any doubt, please contact us before buying to prevent disappointment. We are happy to help you and think with you to get you the parts or modules you require.
If you have your own business and have a registered VAT number, you can supply your VAT number(within the EU) and we can ship to you without VAT. An invoice without VAT is created which you can download from your account. This only applies if we receive your VAT number while ordering. Once the order is created with VAT we cannot change that afterward, since payment of the VAT amount is possibly already done to the tax office.
Orders from Non-EU (rest of the world) clients are always without VAT for private and business clients. You are responsible for payment of taxes and customs duties in the country where you reside.
In case you forget to supply your VAT number while ordering, you have to consult the tax office in your own country to resolve this issue.
EVOlineStore has the largest stock worldwide, but all our stock is VDE (Schuko-German) based. We do supply all other world standards of power sockets and plugs, but we handle these as custom/special.
Since combinations with different world standards, data, and multimedia modules are almost endless, we offer specific quotations for these customs/specials. Take a look at our modules page and send us an email requesting a quotation for your specific requirements.
Address: Thomas R. Malthusstraat 1-3
1066 JR Amsterdam, The Netherlands
Address: AMSTERDAM, The Netherlands
Name: EVOlineStore (Nenergy BV)
BIC / SWIFT : KNABNL2H
IBAN : NL19 KNAB 0258 4037 80
Chamber of commerce
This is the slowest method of all. Processing of your order will wait until the arrival of your payment is confirmed by finance. Although slow, it does not have any surcharges as long as the total amount reaches our account.
This method works very well worldwide but especially well within the EU. All banks within the EU are obliged to handle transactions to customers in EU countries without extra surcharge. Banks outside the EU tend not only to charge their customers surcharges for the transaction but also the receiver. That means when finance receives an amount from a customer outside the EU, very often our bank also charges us for the received funds.
Finance is very strict about receiving the total amount. In case the receiving bank (our bank) deducts surcharges, the customer has to make an additional payment to compensate for the receiving charges. Please be aware of this. If in doubt, consult your own bank. It often turns out that using PayPal is more cost-effective (and a lot faster) than using your good old banking account.
PayPal is a worldwide payment method that almost all customers can use. You can check if PayPal is available in your country via this link
With PayPal, you can use all popular credit and debit cards. EVOlineStore handles all credit cards via PayPal. You even don't have to have a PayPal account yourself, you can use the PayPal service as a guest.
For using PayPal there is a surcharge. The surcharge depends on which part of the world you are shipping to. Our web store calculates the surcharge according to the shipping address you supply.
iDeal and iDeal-QR are online payment methods that are typically used within the Netherlands. For using iDeal there is a small surcharge.
Sofort Banking or DIRECTebanking is a widely accepted payment method in Europe. It is accepted in more than 13 countries. With this payment method, the customer can select their own bank and their normal online login credentials.
For using Sofort Banking there is a small surcharge.
Bancontact - MisterCash is used in Belgium as a very popular online payment system. MisterCash works with most large banks in Belgium.
For using MisterCash there is a small surcharge.
- Fred Vogels
Ik wilde in mijn keuken de verlichting kunnen schakelen zonder extra hak en breekwerkMijn installateur wees me op de mogelijkheden van evoline. Mailtje gestuurd naar Evolinestore en binnen 24 uur een prima advies met een scherpe aanbieding. Kan nu mijn keukenverlichting draadloos schakelen via een evoline Port met kinetische schakelaar in het keuken eiland. Kwaliteit van het spul is helemaal top.
- Reece, downunder
Great service here!!I ordered a popup unit and forgot to mention that I need AUS sockets and plug. They came back to me with a question if I was sure about the ordered item. Good service, who wants to sent items all over the world back... When the unit arrived the packaging was very good but still the lid was broken. I wrote a short email and only a week later I received a new lid, now that is service within a week from Europe all the way downunder. Keep it up mates!!
- Simon Goldstein
Very very well impressedVery very well impressed by their products and also about the after-sale service, 5/5 stars 🙂 I have bought several products from them, all of them are flawless and work exactly as advertised. Good place to shop, they deliver as promised!
Very great customer serviceQuick, professional, very good support for evoline products
- Alejandro del Monte
Arrived within 4 days!
I ordered a new Fliptop push from evolinestore. There was stock and it arrived at my address in Spain within 4 days! All arrived on time in excellent condition, I will certainly use them again.
particularly impressed with the supportI am particularly impressed with the support and patience of Ruud, the Evoline Store manager as he guided me through my orders and helped follow up with the delivery status. Although I was a bit cautious initially, through this experience I am more confident to order other products via this channel. This experience has been AWESOME !!! Thanks Ruud for your support Daniel
- Thomas Walsh
Ordered Evoline Port from EvolinestoreThe product arrived 4 working days to Sydney Australia. In Excellent condition! Very impressed. I was able to track the items online. Very good!
- Saskia van Houten
Heb nog nooit zo een snelle en correcte aflevering meegemaaktZondag avond bestelt en vandaag woensdag middag geleverd. Prima service tegen een scherpe prijs. Ben zeer tevreden over evolinestore.
- David la Roche
I have bought lots of productsI have bought lots of products from evolinestore great service like how you are always informed of everything down to details about what you have ordered and the delivery of them. Never had a problem with the products or delivery. Great prices too.
- Lee Diwan
Good quality productsMany options available but unfortunately not the gold color I needed. Very fast response to emails. Thanks, Lee
- Bart Scheperen
Bestellen werkte perfect!Het bestellen van een maatwerk configuratie naar mijn wensen werkte perfect. Prima advies en snelle communicatie via de mail. Bij evolinestore denken ze mee in oplossingen. Had mijn multimedia port binnen 10 dagen in huis. Een volgende keer zou ik zeker weer via evolinestore bestellen
We thank you so much for all your kind words
Your compliments are a great source of motivation to keep us moving forward, working even harder and making the best products possible.Please send us your thoughts