Customer Service is our priority

* For Bridge & Cordtrack Ducts there are additional costs
** Weight above 3 KG and larger amounts will be calculated separately
*** For specific countries there can be a surcharge or deviation

You can get full details on every status by logging into your account. You also can download invoices and view order history.

If you fail to contact the shipping company, your package will finally be returned to warehousing. In case your order needs to be reshipped, there will be a surcharge.

Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. EVOlineStore assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall EVOlineStore be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.
Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.

You can contact our customer service to receive an RMA# for returning the product. Without any RMA# returns are not accepted.

This, however, does not apply to customs/specials, since they are specially produced and ordered at your request. Therefore cancellation with a full refund is only possible within 24 hours after ordering. When cancellation is done when processing has already started, a cancellation fee of € 35,00 is deducted by finance when issuing the refund.

Changing orders can only be done via email. Changes will be confirmed via email. Once an order has reached the status of "Ordered at factory" or "Into Production" orders cannot be canceled or changed anymore.

In case you need to return a product, you will need Return Merchandise Authorization (RMA) approval. You can contact our customer service to receive an RMA# for returning the product. Without any RMA# returns are not accepted.

Returns are only possible for unused products in undamaged packaging. An RMA request should be made within 8 days after receiving the shipment. Any RMA returns need to arrive within 2 weeks after the RMA# was supplied. RMA's that arrive later will not be accepted anymore.

A  RMA# will be emailed along with detailed shipping instructions. As listed above, all returned items must be in brand new condition with all the accessories and original packaging. Returns that do not meet these conditions, may be subject to a minimum 25% restocking fee or possible refusal of the return. Returns must be shipped in a double box to avoid damage, with the RMA# on the outside of the box. Shipments found damaged or modified may result in deductions or a refusal of the return. The customer is responsible for all shipping expenses for returns. Insuring your shipment is recommended, and using a common carrier such as UPS or FedEx is advised.

Returns do not apply to customs/specials since they are specially produced at your request and therefore cannot be returned.

This also applies to all replacement parts and modules. Since there are hundreds of parts and modules available for the EVOline product range, we do not stock them. They are also specially ordered at the factory and therefore cannot be returned.

So when ordering replacement parts or modules, be careful to pick the correct type or version. Not all parts and modules fit into all consoles. This also applies to exchangeable modules. For example, exchangeable modules for the EVOline Fliptop Push range will not fit into the EVOline Port Push range. When in any doubt, please contact us before buying to prevent disappointment. We are happy to help you and think with you to get you the parts or modules you require.

There is often some time between pre-registration of the TrackTrace code and the pick-up by the carrier. In case you feel the shipment takes longer then expected, you can contact us for the TrackTrace code. Normally we initiate a TrackTrace request as soon as you inform us.

** Some spare parts are excluded for tracking

If you have your own business and have a registered VAT number, you can supply your VAT number(within EU) and we can ship to you without VAT. An invoice without VAT is created which you can download from your account.

This only applies if we receive your VAT number while ordering. Once the order is created with VAT we cannot change that afterwards, since payment of your VAT amount is possibly already done to the tax office.

In case you forget to supply your VAT number while ordering, you have to consult the tax office in your own country to resolve this issue.

Orders from Non-EU clients are always without VAT for private and business clients.

EVOlineStore has the largest stock worldwide, but all our stock is VDE (Schuko-German) based. We do supply all other world standards of power sockets and plugs, but we handle these as custom/special.

Since combinations with different world standards, data and multimedia modules are almost endless, we offer specific quotations for these customs/specials. Take a look at our modules page and send us an email requesting a quotation for your specific requirements.