Through our web store: evolinestore.com
Via e-mail: info@evolinestore.com (use this option for customs / specials)
Use our DesignTool to receive a quotation for your self designed EVOline.

Netherlands

The shipping cost within the Netherlands is € 6,25^* For orders over € 125,00* the shipping is free within the Netherlands.

Europe (EU)

Within EU shipping is € 15,00^*

Worldwide

Worldwide € 25,00^* (total weight < 3KG^**)

^* For Bridge & Cordtrack Ducts there are additional costs
^** Weight above 3 KG and larger amounts will be calculated separately
^*** For specific countries or regions there can be a surcharge or deviation

For shipping warehousing uses several (international) carriers like FedEx and TNT, depending on your shipping address. In case you are not at home to receive the package, you will be informed to contact the carrier. You can contact them to make an appointment for renewed delivery.

If you fail to contact the shipping company, your package will finally be returned to warehousing. In case your order needs to be reshipped, there will be a surcharge.

EVOline products and accessories supplied by EVOlineStore are guaranteed against manufacturing defects one (1) year, from the original date of purchase. EVOlineStore’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at EVOlineStore’s sole discretion. Except for such repair or replacement, the sale, processing, or another handling of this product is without warranty, condition, or other liability even though the defect or loss is caused by negligence or other faults.

Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. EVOlineStore assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of EVOline products. In no event shall EVOlineStore be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.
Returns or replacements of parts and/or products may be subject to shipping, handling, replacement, and/or restocking fees.

Please contact our customer service to receive an RMA# for returning the product. Without a Return Merchandise Authorization (RMA#), returns are not accepted.

An order can be canceled within 24 hours after ordering if an order is not already shipped. When we receive your cancellation notice, order processing will be stopped and finance will initiate a full refund.

This, however, does not apply to custom/special orders, since they are specially produced and ordered at your request. Therefore cancellation with a full refund is only possible within 24 hours after ordering. When cancellation is done if processing has already started, a cancellation fee of € 35,00 is deducted by finance when issuing the refund.

Changing orders can only be done via email. Changes will be confirmed via email. Once an order has reached the status of "Ordered at factory" or "Into Production" orders cannot be canceled or changed anymore.

In case you need to return a product, you will need Return Merchandise Authorization (RMA) approval. You can contact our customer service to receive an RMA# for returning the product. Without any RMA# returns are not accepted.

Returns are only possible for unused products in undamaged packaging. An RMA request should be made within 8 days after receiving the shipment. Any RMA returns need to arrive within 2 weeks after the RMA# was supplied. RMA's that arrive later will not be accepted anymore.

A  RMA# will be emailed along with detailed shipping instructions. As listed above, all returned items must be in brand new condition with all the accessories and original packaging. Returns that do not meet these conditions, may be subject to a minimum 25% restocking fee or possible refusal of the return. Returns must be shipped in a double box to avoid damage, with the RMA# on the outside of the box. Shipments found damaged or modified may result in deductions or a refusal of the return. The customer is responsible for all shipping expenses for returns. Insuring your shipment is recommended, and using a common carrier such as UPS or FedEx/TNT is advised.

Returns do not apply to custom, special, and backorder orders since they are specially produced at your request and therefore cannot be returned. This also applies to all replacement parts and modules. Since there are hundreds of parts and modules available for the EVOline product range, we do not stock them. They are also specially ordered at the factory and therefore cannot be returned.

So when ordering replacement parts or modules, be careful to pick the correct type or version. Not all parts and modules fit into all systems. This also applies to exchangeable modules. For example, exchangeable modules for the EVOline Fliptop Push range will not fit into the EVOline Port Push range. When in any doubt, please contact us before buying to prevent disappointment. We are happy to help you and think with you to get you the parts or modules you require.

If you have your own business and have a registered VAT number, you can supply your VAT number(within the EU) and we can ship to you without VAT. An invoice without VAT is created which you can download from your account. This only applies if we receive your VAT number while ordering. Once the order is created with VAT we cannot change that afterward, since payment of the VAT amount is possibly already done to the tax office.

Orders from Non-EU (rest of the world) clients are always without VAT for private and business clients. You are responsible for payment of taxes and customs duties in the country where you reside.

In case you forget to supply your VAT number while ordering, you have to consult the tax office in your own country to resolve this issue.

EVOlineStore has the largest stock worldwide, but all our stock is VDE (Schuko-German) based. We do supply all other world standards of power sockets and plugs, but we handle these as custom/special.

Since combinations with different world standards, data, and multimedia modules are almost endless, we offer specific quotations for these customs/specials. Take a look at our modules page and send us an email requesting a quotation for your specific requirements.

This is the slowest method of all. Processing of your order will wait until the arrival of your payment is confirmed by finance. Although slow, it does not have any surcharges as long as the total amount reaches our account.

This method works very well worldwide but especially well within the EU. All banks within the EU are obliged to handle transactions to customers in EU countries without extra surcharge. Banks outside the EU tend not only to charge their customers surcharges for the transaction but also the receiver. That means when finance receives an amount from a customer outside the EU, very often our bank also charges us for the received funds.

Finance is very strict about receiving the total amount. In case the receiving bank (our bank) deducts surcharges, the customer has to make an additional payment to compensate for the receiving charges. Please be aware of this. If in doubt, consult your own bank. It often turns out that using PayPal is more cost-effective (and a lot faster) than using your good old banking account.

PayPal is a worldwide payment method that almost all customers can use. You can check if PayPal is available in your country via this link

With PayPal, you can use all popular credit and debit cards. EVOlineStore handles all credit cards via PayPal. You even don't have to have a PayPal account yourself, you can use the PayPal service as a guest.

For using PayPal there is a surcharge. The surcharge depends on which part of the world you are shipping to. Our web store calculates the surcharge according to the shipping address you supply.

iDeal and iDeal-QR are online payment methods that are typically used within the Netherlands. For using iDeal there is a small surcharge.

Sofort Banking or DIRECTebanking is a widely accepted payment method in Europe. It is accepted in more than 13 countries. With this payment method, the customer can select their own bank and their normal online login credentials.

For using Sofort Banking there is a small surcharge.

Bancontact - MisterCash is used in Belgium as a very popular online payment system. MisterCash works with most large banks in Belgium.

For using MisterCash there is a small surcharge.